Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after authorization of payment and are shipped either via UPS with tracking or via AirMail Shipping (without tracking).

Shipping fees include handling and packing fees as well as postage costs.

Limited Liability

All purchased goods are sent from Norway Shop AS by using third party freight services. Although we do our best to ensure that all goods arrive at their delivery address as quick as possible Norway Shop AS cannot take any responsibility with regard to the date of delivery.

Norway Shop AS shall under no circumstance be liable to pay compensation to customer exceeding the value of goods and freight charges that a claim from the customer relates to. Norway Shop AS shall not be liable to compensate customer for any loss caused by the customer having to make a substitute purchase.


Norway Shop AS has a long experience in safe and secure shipment of souvenirs, sweaters and other garments. We pack all goods personally, and send them directly to the delivery address. Boxes/bags are of an optimal size and thus, your items are well-protected.

Exchange and Return

When shopping at Norway Shop AS, you are always welcome to return your order and get refunded or exchange, if:

  •          The item did not fit you or the person for whom you ordered it, or
  •          The item did not arrive in a proper condition

 

The Exchange Guarantee is valid for 15 days after receipt of your order. For any seasonal gift in December and January, the exchange guarantee is valid for 15 days after opening the gift item. The products have to be returned unused and in original bags and with original tags on.

As soon as the returned product arrives, Norway Shop AS will issue a personalized voucher code in a value of the item returned. This code should be entered at the check-out step while placing your exchange order. Shipping costs will be deducted from the credit value. Items that were on sale at the moment of purchase will not be refunded. Whereas, an exchange is still possible if an item is in stock.

If free shipping was received by a customer and a full refund is required: ordinary shipping costs will be deducted from the refunding amount. Gift or any other promotional coupons are non-refundable and can be used only once unless it is stated otherwise.

Procedure

In order to deliver your merchandise for Exchange/Return you should have an active customer account with us. Please login to your account by clicking on "Login" on the top right corner or any option under the section "MY ACCOUNT" at the footer of our web-shop.

If you forgot your password please click on a corresponding link and enter your e-mail address which was used by placing your initial order. A password resetting link will be generated and sent to you. If you are unsure whether you have created your account or your e-mail address was not found in a database please send us a message and we will sort it out for you.

After accessing your account go to "Order history and details", click on "details" and select an item in your order you wish to exchange. Leave your comment and click the button "Ask for Return slip". You will receive a notification message about return status from us within 24 hours. You can also check the status under "My merchandise returns". As soon you receive a return confirmation please print a return slip and follow the instructions provided therein and the text below.

Other Exchange and Return remarks

Please return the item with LETTER MAIL and state the following:

"MERCHANDISE FOR EXCHANGE. NO COMMERCIAL VALUE."

Note!! Do NOT use parcel services such as DHL and UPS, or other similar parcel services.

Note!! Do NOT send the return by Parcel post if using US Postal Services.

Quality

All garments sold by Norway Shop AS are of high quality fabrics and shipped from Norway. We guarantee that all products marked with the international Wool-mark are made of 100 % pure new wool.

We prefer using our contact form at www.ArcticCircleCenter.com or email service(et)ArcticCircleCenter.com, but you may also reach us via phone +47 22 42 87 00 or fax: +47 22 42 87 01